returns & exchanges
all sales are final due to the exclusive pre-order drop model and bespoke nature of our production, free energy operates a strict no-return and no-exchange policy. all sales are final once the 48-hour order window closes. please carefully review sizing metrics and garment specifications prior to completing your purchase.
damaged or defective items if your garment arrives damaged, defective, or with an incorrect item, our team will ensure it is resolved.
please contact support within 7 days of delivery with the following details:
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your order number
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a brief description of the issue
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clear photos of the garment defect or damaged packaging
once reviewed, our team will arrange a replacement or appropriate solution to remedy the issue as quickly as possible.